Complaints Handling

If you are unhappy with any of our services or a payment, tell us directly. We take every complaint seriously.

How to make a complaint

• Email: info@search.just.pk — include your name, the email/phone on your account, and what went wrong (plus the payment reference, if any).
• Phone / WhatsApp: +92 313 325 4447 (Monday to Saturday, business hours).
• Post: SJP Legnocrats (SMC-Private) Limited, SF 10, Second Floor, Midcity Mall, Rehmanabad, Murree Road, Rawalpindi, Pakistan.

How long it takes

• Acknowledgement and first reply: within 2 working days of receiving your complaint.
• Resolution or final answer: within 7 working days. If a case is complex and needs longer, we tell you why and give a date.
• Complaints about a payment or refund are also covered by our Refund Policy.

If you are not satisfied

Reply to our answer with "Escalation" in the subject and your complaint goes to our management. Your statutory rights, including approaching a consumer court, are not affected. See our Terms.